Privacy Policy

Reviews and Signed Consent Documents

When you submit a review, your display name, rating, title and review text are submitted for moderation. With your publication permission, approved reviews are displayed publicly. Please do not include sensitive case details in reviews. Signed consent documents are submitted privately for authorised staff to process your support request; they are not published on the website. An enquiry reference or upload receipt helps us connect a document with your request. Contact us if you want to discuss a review or document you have submitted.

Introduction

This privacy policy is for this website, www.mysupportguide.co.uk, and is served by My Support Guide. We understand that we have a responsibility to protect and respect your privacy and look after your personal data.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of users throughout their visiting experience. This website complies with data protection law and this Privacy Notice sets out your rights under the law.

Use of Cookies

This website uses cookies to improve the user experience while visiting the website. Where applicable, this website uses a cookie control system allowing users on their first visit to allow or disallow the use of cookies on their computer or device. This complies with legislation requiring explicit consent from users before files such as cookies are stored or read on their computer or device.

Who Are We?

www.mysupportguide.co.uk is an online business providing consultancy through My Support Guide, an online-based private company that helps people in financial hardship gain access to welfare benefits, charitable grants and support services. Please note that our service is not free; we charge affordable fees. Our registered office is in the UK.

How the Law Protects You

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, enabling billing and remittance, and contacting you for customer service purposes.

How Do We Collect Personal Information From You?

We receive information about you when:

• You use our website.
• You complete forms on our website.
• You contact us by phone, email, live chat or otherwise in respect of our products and services.
• You sign up, enter a competition, promotion or survey, or inform us of any other matter.
• You provide personal data about a third party. In that case, you warrant that you have obtained the express consent of the third party for the disclosure and use of their personal data.

What Type of Data Do We Collect From You?

The personal data that we may collect from you includes your name, address, email address, phone number and payment information. We may also keep details of your visits to our site, including traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence if you contact us.

How Do We Use Your Data?

We use information about you in the following ways:

• To process orders that you have submitted to us.
• To provide you with products and services.
• To comply with our contractual obligations to you.
• To help us identify you and any accounts you hold with us.
• To enable us to review, develop and improve our website and services.
• To provide customer care, including responding to your requests.
• To administer accounts, process payments and keep track of billing and payments.
• To detect fraud and make sure that the information you have provided is correct.

Retention Periods

We will keep your personal data for the duration of the period you are a customer of www.mysupportguide.co.uk. We shall retain your data only for as long as necessary in accordance with applicable laws. On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services. We may not be able to delete your data before this time due to legal and accountancy obligations.

Who Has Access to Your Personal Information?

We process your data for administration, billing, support and the provision of services. We do not and never shall sell your personal data to third parties for marketing or advertising purposes.

Third Parties

We may pass your personal data to third parties for the provision of services on our behalf, such as processing your payment. However, we will only ever share information about you that is necessary to provide the service.

Your Rights

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. There may be legal and accountancy reasons why we need to keep your data, but please inform us if you think we are retaining or using your personal data incorrectly. You have the right to access the information we hold about you.

Updating Your Personal Information

You can maintain the accuracy of your information and ensure that your details, including your name, address, title, phone number, email address and payment details, are kept up to date. Please email us using the contact details below if you need to update your information or request access to the information we hold about you.

Links to Other Sites

www.mysupportguide.co.uk may provide links to third-party sites. Since we do not control those websites, we encourage you to review the privacy policies of those third-party sites. Any information supplied on these sites will not be within our control, and we cannot be responsible for their privacy policies and practices.

Your Personal Data

Any sensitive data, such as payment details, is encrypted and protected. Where we have given you, or where you have chosen, a password that enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and our General Terms and Conditions.

Changes to This Policy

This policy may be updated from time to time. Please check this page periodically for any changes.

Contact Us

Please email any questions or comments about privacy to mysupportguide@gmail.com or call 07341 942211.