Draft for review
This page is a structured service draft and should be reviewed by the business and a qualified UK legal professional before launch.
Last updated: 2 October 2026
About This Service
MySupportGuide is an independent, private, fee-based support worker service. It provides practical administrative help with applications, appeals, credit disputes, housing paperwork, debt letters and related correspondence.
What the Service Does
The service may include reviewing information, helping prepare documents, drafting letters, organising evidence and supporting the submission of paperwork. The agreed scope of work will be explained before work begins.
Quotes and Consent
A price and scope are agreed before work begins. You remain in control of your case and nothing is submitted or sent on your behalf without your approval and signed Authority & Consent where required.
Your Responsibilities
You are responsible for providing accurate, complete and timely information, checking documents before approval, and telling MySupportGuide about any deadlines or changes that may affect your case.
Third-Party Decisions
MySupportGuide cannot control decisions, processing times or requirements set by DWP, councils, tribunals, credit reference agencies, creditors or other third parties. No particular outcome can be guaranteed.
No Legal Representation
MySupportGuide is not a solicitor, barrister, law firm or regulated legal representative. The service does not provide formal legal representation at hearings or specialist legal advice.
Information and Confidentiality
Information is handled privately and securely in accordance with the Privacy Policy. Only information necessary to deliver the agreed service is used or shared, and where required your consent will be obtained first.
Changes to These Terms
These draft terms may be updated as the service develops. The applicable terms and agreed scope should be reviewed before work starts.
Questions about these terms? Contact hello@mysupportguide.co.uk or call 07341 942211.